[2FA] "Resend Code" displays "Challenge token is required" during Project Manager onboarding

Description

When the Agency Owner invites a Project Manager to the agency, the Project Manager accesses the onboarding link and proceeds through the onboarding flow.

During onboarding, 2FA authentication is required. The user selects Email as the authentication method and successfully receives the verification code. After entering the received code, the user clicks the "Resend Code" CTA to verify whether a new authentication code can be generated and delivered.

However, clicking "Resend Code" displays the following error toast:

"Challenge token is required"

As a result, the user is unable to request a new authentication code through the Resend Code functionality.

Steps to Reproduce

  1. Login as an Agency Owner.
  2. Invite a new user with the Project Manager role.
  3. Access the invitation/onboarding link using the invited Project Manager account.
  4. Start the onboarding process.
  5. When prompted for 2FA authentication, select Email as the verification method.
  6. Verify that the authentication code is received via email.
  7. Enter the received authentication code.
  8. Click the "Resend Code" CTA.
  9. Observe the toast notification.

Test Data

  • Inviter: Agency Owner
  • Invited Role: Project Manager
  • 2FA Method: Email
  • Authentication Code: Valid code received via email

Actual Result

When the user clicks "Resend Code", an error toast is displayed:

"Challenge token is required"

A new authentication code is not successfully requested/sent.

Expected Result

When the user clicks "Resend Code", the system should successfully generate and send a new 2FA authentication code to the user's registered email address.

No validation error such as "Challenge token is required" should be displayed when the user is performing a valid resend-code action.

Attachments
https://jam.dev/c/c36ca939-5131-4de6-9a78-0f75d981c4e7

Severity

High

Environment

  • Role: Project Manager
  • Onboarding: Agency invitation
  • Authentication: 2FA
  • 2FA Method: Email
  • Environment: UAT
Details

Key

PX-6631

Type / Priority

Status

In Progress

Sprint

Sprint 31

Epic

New User Setup / Onboarding

Assignee

Mihir Panchal

Reporter

Jasleen Kaur

Project

Pixally CRM

FRD

QA Status

—

Created

9/25/2026, 11:03:56 AM

Updated

9/25/2026, 11:08:37 AM

Last synced

9/25/2026, 11:08:37 AM
QA Test Cases

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